Unpause Terms of Use

1. Agreement

These Terms are a contract between you and Unpause LLC ("Unpause", "we", "us"). By creating an account or using the Unpause apps or unpause.ai, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use Unpause.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. By using Unpause, you confirm that you are.

3. Important health disclaimer

Unpause is a general wellness and educational app for the menopause transition. It is not a medical device and does not provide medical advice, diagnosis or treatment. Its content, insights and assistant are for general information only and are not a substitute for professional care. Always consult a qualified health professional about any medical question. Never ignore or delay professional advice because of something in Unpause.

Unpause is not an emergency service. If you think you may have a medical emergency, call your local emergency number. If you are in a mental-health crisis, contact a crisis line such as 988 in the US. Crisis resources shown in the app are referrals to outside services; Unpause cannot respond to emergencies.

4. Your account

Keep your sign-in method secure; you are responsible for activity on your account. Guest access lets you try some features without an account, but guest data may be lost if you do not create one. Tell us promptly at legal@unpause.ai if you believe your account has been compromised.

5. Usernames, photos and the leaderboard

You may choose a username and upload a photo or pick an avatar. Do not use a name or image that impersonates someone, infringes anyone's rights, or is offensive, sexual or misleading. We may change or remove a username or image that breaks these rules, and may remove you from the leaderboard. Joining the leaderboard is optional.

6. Acceptable use

You agree not to: use Unpause unlawfully or to harm anyone; attempt to access other users' data; probe, scan, reverse-engineer, scrape or disrupt the service or its security; upload malicious code; use automated means to access Unpause; or use the assistant to generate content that is illegal or harmful.

7. Your content

What you log and write stays yours. You give us a limited, non-exclusive license to host, store and process it solely to operate and improve Unpause as described in our Privacy Policy. This license ends when you delete your content or account, except for backups purged on the schedule in our Privacy Policy. If you send us feedback or ideas, we may use them without obligation to you.

8. AI features

The assistant uses third-party AI models (Google Gemini for replies; Mistral and OpenAI for content retrieval), grounded in Unpause's curated knowledge base. AI responses can be inaccurate, incomplete or outdated. They are general wellness information only. Do not rely on them for medical decisions, and do not treat the assistant as a clinician or counselor.

9. Points

Unpause may award points for check-ins and journal entries. Points are a way to track your engagement. They have no cash or monetary value, are not your property, cannot be sold, transferred or redeemed for cash or anything else unless we expressly say otherwise in the app, and may be changed, reset or discontinued at any time.

10. Subscriptions and payments

Unpause has a free tier and may offer paid features. Paid subscriptions are purchased and billed through the Apple App Store or Google Play and are governed by their terms. Subscriptions renew automatically at the then-current price unless you cancel at least 24 hours before the renewal date in your app-store account settings. Deleting the app or your account does not cancel a subscription. Refunds are handled by Apple or Google under their policies. We will give you advance notice of any price change.

11. Intellectual property

Unpause, including its software, content library, design, branding and patented technology, is owned by Unpause LLC or its licensors. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the app for its intended personal purpose. You may not copy, modify, distribute or create derivative works from Unpause except as the law allows.

12. Third-party services

Unpause relies on third parties for sign-in, hosting, AI and email. Your use of their services may be subject to their terms. We are not responsible for third-party services we do not control.

13. Apple and Google app stores

If you downloaded Unpause from the Apple App Store: these Terms are between you and Unpause, not Apple. Apple is not responsible for the app, its maintenance or support, or any claims relating to it, including product liability, legal compliance or intellectual property claims. If the app fails to conform to any applicable warranty, you may notify Apple for a refund of any purchase price; Apple has no other warranty obligation. You confirm you are not located in a country subject to a US embargo and are not on any US government restricted-party list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. If you downloaded Unpause from Google Play, Google Play's terms also apply.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, UNPAUSE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT UNPAUSE WILL BE UNINTERRUPTED, ERROR-FREE OR THAT ANY INSIGHT OR AI RESPONSE WILL BE ACCURATE.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) UNPAUSE AND ITS AFFILIATES, OFFICERS, EMPLOYEES AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, OR FOR ANY HEALTH DECISION YOU MAKE BASED ON THE APP; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO UNPAUSE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100. THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM, INCLUDING FOR LIABILITY THAT CANNOT BE EXCLUDED FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD.

16. Indemnification

To the extent permitted by law, you agree to indemnify Unpause and its affiliates against third-party claims and related costs arising from your breach of these Terms or misuse of Unpause.

17. Termination

You may stop using Unpause and delete your account at any time in the app. We may suspend or end your access if you breach these Terms, if required by law, or to protect Unpause or its users, and will tell you why where appropriate. Sections 7 (feedback), 11 and 14 through 21 survive termination.

18. Governing law

These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-laws rules, and by the Federal Arbitration Act for Section 19. If you live outside the United States, you keep the protection of any mandatory consumer laws of your country that cannot be waived by contract.

19. Dispute resolution and arbitration

Informal resolution first. Before starting any formal proceeding, you and we agree to try to resolve the dispute informally for at least 30 days. Send a written notice describing the dispute and the relief sought to legal@unpause.ai; we will send ours to your account email.

Binding individual arbitration. If the dispute is not resolved, it will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitration may be conducted by video or in the county where you live. We will pay filing, administration and arbitrator fees beyond what you would pay to file in court, unless the arbitrator finds your claim frivolous.

Class-action waiver. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not consolidate claims or award relief to anyone other than the individual party.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek an injunction in court to stop infringement or misuse of intellectual property.

Your right to opt out. You may opt out of this Section 19 by emailing legal@unpause.ai within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

Court venue. For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the courts located in the District of Columbia.

20. Changes to these Terms

We may update these Terms. We will post the new version with a new date and, for material changes, notify you in the app or by email at least 15 days before they take effect. Continuing to use Unpause after that means you accept the changes. Changes to Section 19 will not apply to disputes of which we already had notice.

21. General

These Terms and our Privacy Policy are the entire agreement between you and us about Unpause. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. Nothing in these Terms creates any agency, partnership or employment relationship.

22. Contact

Unpause LLC · 1801 16th Street NW, Suite 706, Washington, DC 20009 · legal@unpause.ai