Frequently asked questions

Unpause is a general wellness companion for women going through perimenopause and menopause. It helps you track how you are feeling day to day, understand your own patterns over time, and get grounded, reliable answers, all in one calm place.

No. Unpause is a general wellness and educational app. It is not a medical device, and it does not diagnose, treat or prevent any condition. Nothing in Unpause is a substitute for care from a qualified professional. Always talk to your own clinician about medical questions.

Adults who are navigating the menopause transition and want a supportive way to track their sleep, mood and symptoms and learn as they go.

HealPoints are a simple way to recognise showing up for yourself. You earn them for checking in, and they are there as gentle encouragement to keep the habit going. Think of them as a personal streak of care, not a currency.

You earn HealPoints by completing a daily check-in or journal entry. It is once per day, so filling in a past day does not add extra points. The idea is to reward showing up, not logging volume.

No. HealPoints have no monetary value and are not redeemable for cash or anything else. They are an encouragement tracker, nothing more.

Points are for showing up on a given day. Editing or back-filling a previous day keeps your record accurate but does not add points, since the point was already about that day.

Only you, unless you choose to share a report with your clinician. What you log is yours. We use it only to run the app for you. We never sell it and never use it for advertising.

No. Our AI providers are on terms that prohibit them from using your data to train their models.

You can download a copy of everything you have logged at any time with “Download my data” in your profile, and you can delete your account and its data at any time. See our Privacy Policy and the Account and Data Deletion page.

It is an AI assistant that answers from a reviewed knowledge base and our own approved content, in a calm and supportive tone. It is not a person and not a clinician. Its answers are general wellness information, so do not rely on them for medical decisions, and it will always point you back to your own clinician for anything medical.

Unpause is available in several languages, and you can switch at any time in settings.

Yes, Unpause is free. Premium features are planned for a later version.

Unpause is not an emergency service. If you are in a mental health crisis, your profile lists support and crisis lines, such as 988 in the US, and the app will surface support if a conversation suggests you are struggling. In an emergency, call your local emergency number.